Feature Highlights:

Altitude uCI™ enables Contact Centers to unify your management of incoming Skype calls:

- Identify callers and do intelligent routing (SkypeID similar to ANI);

- Use a single desktop for all media control, including Skype;

- Allow recording Skype calls for Quality Assurance

- Align with regulatory compliance with introspection of Skype calls

- Unify Skype calls in operational monitoring,

- Consolidate Skype calls in operational reporting;

Aditional Information:

About Altitude uCI

Altitude uCI™  is a complete contact center management solution that supports Skype as a interaction channel. 

With Altitude uCI, multimedia contact centers worldwide take advantage of a unified management, monitoring, reporting and development environment.

 

600+ Million Users Can Call Your Contact Center for FREE From Anywhere

Click to Call from any Webpage

skype diagram

 

Skype users can simply click a button in a webpage to connect to your Call Center in seconds. For your regular web visitors they can even add your SkypeID into their Skype contacts.

This ease of use and free global calling will surely win you many fans.

Low Cost “Global Toll Free” with Altitude + Skype

Enterprises can use the new functionalities to set up single “global toll free” service, and provide managed support to customers calling via Skype to the contact center, thus reducing costs while delivering the same service level.

Manage Skype Calls in Your Center

The interoperability with Skype allows Altitude Software contact center customers to gain access to 600+ million Skype users, by adding Skype as a new interaction channel to their Altitude uCI™ platform in the contact center.

The possibility to route and manage Skype calls inside the enterprise will appeal to a number of organizations since they will be able to keep the same control and service level goals as for other managed interaction channels.


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skype screenshot

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